Returns & Refunds
Your order is processed and shipped from our New York HQ. Orders are processed within 2-4 business days of purchase, but may be subject to delays during sale periods and new drops.
USPS standard shipping takes approximately 2-7 business days for domestic deliveries. Standard international shipping takes approximately 7-21 business days. There are options available for expedited shipping at checkout.
AVA offers free standard domestic shipping on orders $100+ and free standard international shipping on orders $150+.
All shipping costs are non-refundable.
We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
UPS does not delivery to PO boxes. In the case that an order is placed via UPS and the delivery address is a PO box, the order will be shipped with the closest USPS option. No refunds or adjustments on shipping will be provided.
If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation.
For any further questions please email: firstname.lastname@example.org
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of the United States may be subject to courier and/or customs delays.
AVA offers FREE returns for store credit (no return shipping or handling fees) for all domestic purchases on all products with the exception of “sale” items that are final sale. Your return must be initiated within 30 days of your delivery date. All return packages must use our pre-paid return shipping label. Your original shipping charges will be excluded from any store credit that is issued. Unfortunately, we are unable to offer refunds at this time. All returns will be processed as store credit.
- Return is initiated by the customer within 30 days of delivery date.
- The item(s) is received unworn, unaltered, and undamaged in their original packaging.
- The item(s) is mailed back within 14 days of return authorization
All returns require authorization. To start your return click HERE
All gift cards, mystery items, sample sale items, and sale items are final sale.
All bundle deals can be returned for store credit only. No exchanges can be made.
We are unable to process any returns purchased from any of our stockists.
AVA offers international returns for store credit. Return shipping is not covered for international orders. Your return must be initiated within 60 days of your delivery date. Your original shipping charges will be excluded from any store credit that is issued. Unfortunately, we are unable to offer refunds at this time. All returns will be processed as store credit.
AVA does not offer direct exchanges. At this time we are unable to provide prepaid shipping labels for all international orders. Shipping and handling costs are non-refundable.
There is a warranty within 60 days of your delivery date for damaged items for domestic orders. After 60 days, there is a small repair fee. Warranty does not apply to sale items. To request a warranty repair or for more info, please email email@example.com with your order number and supplemental photos.
Unfortunately, if the item is sold out, there is nothing we can do. No exchanges for a different item or store credit will be allowed due to the item having been worn and cannot be repaired or resold.